TELOYOUTH RETURN POLICY
PRODUCT RETURNS, EXCHANGES AND INVENTORY REPURCHASE
1.1 INITIAL ORDERS
1.1.1 INITIAL ENROLLMENT ORDER RETURNS AND EXCHANGES
Once an order is placed, TELOYOUTH offers up to sixty (60) calendar days money-back to all Customers on their initial enrollment purchase of unopened products.
If for any reason, a Customer is dissatisfied with their initial product order, purchaser must:
Contact TELOYOUTH customer service by phone or email.
Return the unopened product(s) within sixty (60) calendar days of purchase for a refund or exchange of the product (less shipping costs); all shipping costs are the responsibility of the Customer.
c. No partial returns.
d. All Customer Rewards such as Loyalty Reward Credits and P-Wallet Points will be adjusted accordingly upon a Customer order return.
If Customers wish to return their initial purchase, their account shall be deleted. All Customer’s initial orders purchased directly from TELOYOUTH must be returned to TELOYOUTH at the customer’s expense. All returns are subject to confirmation by the company.
1.2. GENERAL RETURNS (Not to include Initial Order)
1.2.1 REQUIREMENTS FOR PRODUCTS
All returns that are not initial order purchases are subject to the following conditions:
a. Must return with the order number (preferably including the invoice sent by TELOYOUTH) within sixty (60) calendar days of placing the original order;
b. Returns must have been personally purchased by the Customer from TELOYOUTH (purchases from other Customers or third parties are not eligible for refund;
c. Returns must be unopened and in resalable condition
d. Returns that are unopened, in resalable condition and received within sixty (60) calendar days of purchase
will receive a 90% refund;10% initial free shipping fee and restocking fee apply;
e. Returns in resalable condition and not received within sixty (60) calendar days, but within hundred twenty (120) calendar days of purchase will receive a 50% refund;
f. Products returned after hundred twenty (120) calendar days will not be refunded;
g. No partial returns;
1.2.2 REFUSED PRODUCTS
Any product(s) ordered and the delivery is refused, the order is subject to a 10% restocking fee and all other procedures for returns herein apply. All shipping costs are the responsibility of the Customer.
Return Policy 1 Rev. 8-7-17
1.2.3 SUBSCRIPTION ORDER (SO) CANCELATION
Subscription Order(SO) can only be set up by Customers. TELOYOUTH system does not allow the company to initiate a Customer’s SO. Customers are not required to use SO. Customer may cancel online by 9:59 PM Pacific Time the day prior to the scheduled SO. Customers have full control over canceling, deactivating, postponing SO by using the online dashboard. Customers can login to the dashboard using their username and password. (‘Canceling Subscription’ guideline is also available in TELOYOUTH website) Or the Customer can also contact Customer Support at least 24 hours before the SO is to be processed.
If a Customer contacts Customer Support the same day the SO is scheduled to ship and the product has been sent, the customer may refuse the delivery of the product shipment. The order is then subject to a 10% restocking fee and all other procedures for returns apply. All shipping costs are the responsibility of the customer.
1.3 PROCEDURES FOR ALL RETURNS
The following procedures apply to all returns for refund, exchange, or repurchase:
a. All merchandise must be returned by the Customer who purchased it directly from TELOYOUTH;
b. Customers must contact Customer Support and provide the order number.
c. Customers must return product to TELOYOUTH with the order number prominently displayed which must be written legibly on the outside of the shipping package(s) of returned product. Only returned product with an accurate order number will be refunded;
d. Proper shipping carton(s) and packing materials are to be used in packaging the product(s) being returned for replacement, and the best and most economical means of shipping is suggested. All returns must be shipped to TELOYOUTH shipping prepaid. TELOYOUTH does not accept collect packages. The risk of loss in shipping for returned product shall be on the Customer. If returned product is not received by the company’s Distribution Center, it is the responsibility of the Customer to track the shipment. No refund or replacement of product will be made if the conditions of these rules are not met; all shipping costs are the responsibility of the Customer.
Return Policy 2 Rev. 8-7-17
f. All Loyalty Reward Credits and P-Wallet Points will be deducted from the Customers’ accounts in connection to the return.
g. All payments are refunded to the original form of payment to the original payee. No refund, exchange, or replacement of product will be made if the conditions of these rules are not met.
1.4 CREDIT CARD DISPUTES
TELOYOUTH requests that its Customers provide the company with ample opportunity to resolve any outstanding issues regarding charges to an individual’s credit card that they feel may not be accurate and/or done in error. If a Customers initiates a credit card dispute, their account will be suspended and they will be ineligible to earn further Loyalty Reward Credits and P-Wallet Points until the matter is resolved. The account will remain suspended until such time as the Customers rescinds the credit card dispute. TELOYOUTH reserves the right to terminate any Customers’ accounts who did not provide the company the opportunity to resolve the matter prior to initiating the credit card dispute.
1.5 FRAUDULENT ACTIVITY
In the event that TELOYOUTH is advised that any fraudulent activity has taken place, TELOYOUTH reserves the right to temporarily freeze the account and withhold any or all Loyalty Reward Credits and P-Wallet Points until the issue has been resolved. In any case, which TELOYOUTH confirms that fraudulent activity has taken place, TELOYOUTH reserves the right to terminate the offender(s) Customer Agreement and any or all accounts associated that are in question and/or involved.